Shop! Continuing Education Program
Are you up-to-date on the trends and practices that are shaping your field? Take a Shop! course and expand your retail environment skills and knowledge!
Shop! Educational Webinars
These courses are based on webinars that are developed and delivered by subject matter experts and/or instructional designers. Prices vary.
Attract and Retain Talent in Today’s Tight Hiring Market
In today’s tough hiring market, companies are competing for the best talent. Find out what it takes to attract new talent, and learn tips for retaining your top employees.
The Academics of Negotiating
Understand different negotiating positions and learn tricks of the trade to create a negotiating proposition where both parties win. Originally presented by Teri Mascotti on July 25, 2018, for the Shop! Women’s League.
Multimedia Marketing at the Point of Purchase
Learn how brands and retailers are using digital signage, interactive displays, and mobile technologies to heighten the customer experience and lift sales.
To steer buyers towards your product or brand, you must understand how the shopper’s brain responds to marketing stimuli and how the retail environment triggers buying behavior.
Shop! Podcast Quizzes
These half-hour courses consist of a Shop! podcast and a ten-question quiz. $25 for members; $50 for non-members.
Shop! Research Quizzes
These half-hour courses consist of a Journal of Shopper Research article or a White Paper and a ten-question quiz. Price: $25 for members; $50 for nonmembers.
Understanding the Drivers of Shopper Loyalty Across Retail Channels
Learn the drivers of shopper loyalty across the major retail channels: grocery, pharmacy, mass, dollar, convenience. Also: strategies to leverage the drivers.
The Influence of an In-store Gift
Learn how an in-store gift of a flower impacts customers’ emotional arousal and influences their shopping behavior.
2017 Shop! ROI Standards: In-Store Marketing Materials
Maximize the potential of your POP displays! This Shop! White Paper offers guidelines for developing and implementing in-store marketing materials, improving compliance, calculating ROI, and more.
2017 Shop! ROI Standards: Store Redesign
This White Paper discusses the trends that are reshaping bricks-and-mortar stores. Learn how redesign goals and metrics vary among retailers, designers, and fixture manufacturers.
Benchmarking Retail Shoppability
Find out which retail environment shoppability factors most strongly influence customer satisfaction and loyalty.
Strategies to Drive Financial Growth Through Customer Centric Experience
How can you win your customers’ loyalty and word of mouth? Find out what customers want most in their shopping experiences; then leverage these values in a strategy that will boost your bottom line.
Lost Opportunities Not Captured by Big Data
Big data doesn’t explain why shoppers passed by a product or abandoned their search. Quantitative ethnography can help you fill in these gaps and stimulate more trips and larger baskets.
Organizing and Measuring to Deliver Customer Experience Excellence
To maximize the potential of your “Voice of the Customer” (VOC) program, you need to know two things: how customers remember retail experiences and how to collect their feedback effectively.
Shop! Sponsored Webinars
These courses consist of a recorded live, sponsored webinar and a five-question quiz. Price: no charge for members; varies for nonmembers.
How to use Flooring to Create Experiential In-store Environments
Discover how the right flooring welcomes and inspires customers to shop…while increasing a store’s revenues and saving money.
Designing Better Displays: Bring your Ideas to Life using Tapes and Adhesives
Discover and learn the best double-sided tape solutions to enable quality and consistency of displays in the retail environment.
Leveraging Technology to Maximize Your Retail Display Investment
Learn about digital display techniques for engaging shoppers, learn the benefits of using a remote content management system, and watch a demo of a system in action.
Upon completing a Shop! education course, learners will receive a certificate awarding 1 Professional Development Unit (PDU) per hour of course time. For MaRC holders, these PDUs will be automatically applied towards their triennial recertification.
Please check this page regularly for new activities. If you have questions about Shop! continuing education activities, please contact Melissa Campbell, Education Manager, at firstname.lastname@example.org or 312-863-2908.